Exchange and return

INSTRUCTIONS FOR CANCELING PURCHASES:
On our site, we have two forms of payment, namely BANK SLIP (for cash payment) and CREDIT CARD (for possible installments), for better assistance if you give up your purchase, follow the guidelines:

• Cancellation occurs immediately if your order is still in the process of being separated in our shipping department, if the invoice has already been issued, we will not be able to cancel it at the time, where we will have to wait for the object to return to our company after its refusal upon delivery.

PAYMENT VIA CREDIT CARD:
For purchases made via credit card, for your request to be generated, there must be a contact with our Service Center through the channels (sac@shopdoscabelos.com.br or (14) 4105-0343) where the cancellation and refund are generated internally with your card provider.

The cancellation is immediately generated for our company, however, it may take up to two invoices (60 days) after the request for the refund to appear on your card.

It may be necessary to pay the amount of the installment on the next bill, since, even after a cancellation request, card operators follow the standard for reimbursement within up to two invoices.

Remember that we do not store the credit card number, because our store has direct communication with the card issuers that authorize online, thus not requiring the storage of your card number on our site. The registration information will be used only for effecting the payment/cancellation and for the delivery of the purchase.

PAYMENT VIA BANK SLIP:
Your bill was generated by our credit intermediary called WIRECARD. Therefore, the return of the money paid to us will also be made by this company.

UNPAID BILLS:
If you made your purchase via bill but have not finalized the payment, rest assured, there will be no future charge. After the payment slip expires, our system automatically cancels the order.